quote of my grand father and a great sashtri:
"AKSHAR PARAM BRAMAH"
EK samay tha wo bhi when we u sit under a tree n guru ji used to give us tables to learn and at one mistake he used to give us 2 dozens of good ones...its time all about ...not offcourse time value of money but indeed "TIME VALUE OF TIME"...THIS IS WHAT m sharing with u today...(and thanks shruti,vaibhav jain,manish and omprakash for ur valued e-mails i ev noted ur sugestions hope i wud work on them in future)
"KM"
HERE "nagarro" is the ideal software for wch we are working on to make it pioneer in the field of KM..its just an ideal but more than a imagination i could have named it ARCHOES but "sab kuch stallions ni ho sakta" ab samjhne wale samaj gaye..!! jo ni samjhe unko mai samjha raha hu...jus go thru the post n m sure "jo na samjhe wo bhi samajh gaye..."
Knowledge management (KM) has been gaining in visibility for several years. As Nagarro grew, we realized that we would have to do something on the KM front if we did not want to waste all the experience and knowledge we were acquiring in different parts of the organization over the years. It was no longer possible to carry all the knowledge of the company in your head!
On the marketing and sales side, we would initially create each proposal and presentation from scratch. It took a lot of time and a lot of mistakes would creep in. We then went in the opposite direction and created a single standard deck, but then it was not very customer- or industry- or technology-specific and so was not very effective by itself. We had to approach this in a more sophisticated way.
With a lot of effort by my colleagues and over some time, Nagarro developed a fairly sophisticated KM process for the sales and marketing material. Presented in a simplified way, this is how it works:
1. When we come across a sales opportunity, a request may go to the KM group asking for slides on, say, "Europe, manufacturing, chemical industry, SAP, automation, manufacturing execution systems".
2. The KM group will go to their Microsoft SharePoint repository and pick out all slides on these topics and send them to the sales or presales (technical sales) folks.
This is the RETRIEVAL and DISTRIBUTION of knowledge.
3. Now, outside the KM group, the slides may be modified for this particular customer, new slides may be added and some may be subtracted.
4. When the presentation is finally delivered to the client, it is compulsory for a copy to be sent back to the KM group. The KM group takes the presentation and stores it as such in its repository in a systematic way.
You may call this the STORAGE of knowledge.
5. But the most important thing the KM group does is to take the presentation, slide by slide, and identify which slides are new, and which slides have been modified from the original. Incidentally, with new Microsoft Office SharePoint Server (MOSS) technology, such identification can be automatic if the slide was edited while the user was connected with the MOSS.
6. The KM experts give new slides relevant tags (e.g. "factory planning") and store them for future requests after carefully editing out customer-specific details.
7. In parallel, the slides that have been modified are studied carefully to see if they are a) improvements on existing slides, or b) new flavors of existing slides (such as a "Europe" slide with a "Germany" flavor"). Improvements on existing slides are saved as newer versions after checking with senior personnel. New flavors of existing slides are also stored separately as such.
Steps 5-7 comprise what may be loosely called the IDENTIFICATION and CLASSIFICATION of new knowledge.
8. Of course the work does not end there. The slides have to all be kept up to date. For example, if at any time in the future, anything changes on a slide (let us say Nagarro gets a new European quality certification and someone modifies the Europe slide), the different flavors of the same slide must also be updated.
One may term this the MAINTENANCE of knowledge.
I am not an expert in this area, but this cycle of Identification, Classification, Storage, Maintenance, Retrieval and Distribution of knowledge has saved us a lot of time and has tremendously improved our sales efficiency. This is Knowledge Management at work!
well frnds ....You may also want to check out the technology aspects of KM using Microsoft Office Sharepoint Server (MOSS) or look at the Wikipedia entries on the subject
hope u would like the same...
hmmm...now time to leave hope u see me with an intersting post next time till then...
ALLAH AFIS
GURU
