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Thursday, October 21, 2010

DILLI -6 "my experiments with delhites "




(i with little chinchpokli)


i reached new delhi on Thursday eve (14th oct2010), it was a great rendezvous ,learning bunch of things from different people few of great personalities as listed below :




rashmi - as soon i entered 606-d she set on her probe on my trip and began calculating the time distance speed as the law minister veerappa moily 's brain using show !!she behaves and speaks slightly better than a drunk women and is famous for her spying acts over me ..
further she enters the room like some lady burglar !
she has a best dialogue "BETA BOLO TOTA" add some chidiya and bul-buls to it..
finally i was bit relived as she didnt uttered like last year"beta dekho kon aya hai????economist mama aye hai,share market guru mama aye hai ,finance expert mama aye hai"
she often asks me to generate income while siting at home ,my suggestion to her : "learn the art of milking of cows" !




rinkaj- who resembles with the former prime minister of india mr H D DEWEGODA , wears a 600 rs kachha over 22rs underwear!
he sleeps whole day and many often whole night even then he cries like a 5yr old kid when a blow is given on his worthy ass !
"abe sone de na" i really wonder what he does inside the bedsheet?.TECHNICAL QUESTION !!
imagine his monthly income of rs 25000 and never uses monthly rs 350 internet on his personal computer!
i was really shocked to hear that knowldge ! his best dialouge " tu toh genius hai yar" -without any expression on his face !
Some what like a mountain goat of garhwals !!!



 pooh...- she is the engagement girl, people call her poonam but i call her pooh ..!her name reminds me of my classmate in 6th std called poonam thapa -
she used to had 2 long chutiyas and often used to share her reccess lunch with me in school, her mom always made more
oily food as i remember she spoiled my maths copy in her bag !
oh shaabji ! but this case is gharwali well seriously saying this poonam has a beautiful smile..that i noticed in 2008..
as i met her in rashmis 606-d she told me that she runs internet on her music xpress cellular!guys i was totally amazed
by the progress of this world !how can an internet run on the cell?she has many talents in her! and has an oxen cum "bald " called
shyaamu (lol it sounds like character of govinda in pre ninties movies)and she ofetn recives sms in early mornings and late nights
from a sender called "LIFE" i still remember singing song for her fiance on the phone -kitni baatein yad aati hai !one talent she got-"how to lock the door from inside while doing voice conversations with the "LIFE" !!!
sis g -thank u for the dosa !
her best dialogue (ON phone to fiance)"HELLO JI KAISE HO?" :)))))))))



sunita- "i call her suh.. might sound a japnese or koren name but -but now i cant change it !
most kind hearted lady in new delhi i have met, but i always have sincerest condolences for the sofa she sits on !
and the pity from my heart for the fellow who is sitting beside her becoz agar iska 5 kilo hath kisi pe pad gya toh wo uthega nahi uth jayega
(plz dont compare this one with sunney deol else it would be big injustice!)
she helped pooh in making dosa for guru sahab !like poonam her name too reminds me of daughter of maisananad ji
-our maun village all rounder who is champ in making guest appearences everyday !(imagine)
her best dialogue: NOT AVALIABLE  note : "she dosent have any best dialogues left but only best muscles


pankaj shiamak g  kandwal- the most intresting character and the most talentd person in entire paschim vihar &carries the cellular number of 3  MDs in his pocket ,he wanna win kbc and become IAS both !!
hum dono ka toh kuch rishta he aisa hai -"dard me ye bhi hai,dard me hum bhi hai , ye aansu pee rahe hai , hum aansu jhok rahe hai
ye usko dikha rahe hai aur hum khuda se bhi chupa rahe hai"
he will be active on twitter only when one lac follwers will be there ! though a piped dream but besties !
things u can learn from him- how to use google when answering KBC questions !, how fetch a 105 rs black jockey underwear,how to assist someone in drawing fact and figures in park at mid night, how to wear black sunglasses inside the room at 8pm in bulblight!
his best dialogue - "today is mahatma gandhi g birthday ,i want to become like subhash chandra bose g and wan to own the biggest company of the world , then feel like inventing facebook and becoming richest human !awesome dream boy!

Saturday, September 25, 2010

A little knowledge is a dangerous thing

on a recent visit to BIRLA-NOIDA I was wearing an offwhite linen jacket with a pale blue shirt and a tie in a solid color with charcoal trousers. A student said, “Sir, I think your jacket is not matching your shirt. You should be wearing a dark shirt with your light jacket.”

This is not a post on dress sense, rather this is a post on why it is important to not rush to judgment. Every statement of fact, or almost every statement of fact, is an approximation. We see this in physics, where even Newton’s laws of motion are approximations. We see this in all generalizations about race, and social systems, and corporate strategies, and moral systems, and of course the highly subjective and evolved worlds of literature and abstract art … and sartorial fashion.
We learn that we must never begin a sentence with an “And” but the best writers sometimes do with great effect. We learn detailed rules about how a PowerPoint presentation should look like and then someone makes a great presentation while flouting all these rules and putting, say, just four words on a single slide. There are always more advanced approaches.
And wearing light colored shirts with light colored linen jackets may be a good idea if you want a muted sophisticated look. A dark tie adds a more measured dose of color than a dark shirt would.

The top 18 things that a businessman should know

I'm returning to this blog after a long period of inactivity. Inactivity on the blog, that is - in real life the degree of activity around me has soared like Delhi's blazing heat in this, the hottest early summer in decades.

Manu, Varun and I have been designing the Family-Managed Business program that we are going to launch shortly. We have been thinking that in this program we will focus on a different aspect of family-managed entrepreneurial business each month. Thus the 18 month course will allow us to dive into 18 different things, which should together provide a practical and comprehensive 360 degree view.

To decide what these top 18 things should be, we first drew up independent lists. When I compared my list with Prof. Varun's this morning, I was not surprised to see that there was a 90% overlap. (I haven't compared it with Manu's yet.)

This then is my informal list, in no particular order, focused solely on practical topics for the small-scale or medium-scale business:

  • Defining your narrower market niche (in which you are THE best)


  • Developing a vision for your business (this is closely tied to the first point)


  • Leveraging the power of Internet marketing (using websites, SEO, SEM, social networking, blogs, etc.)


  • Getting the most from real world marketing (ranging from smarter business communication to cultivating newsmedia for PR)


  • Conceptualizing, planning and executing initiatives (project management)


  • Scaling an organization through modularization and processes


  • Understanding accounting and tax optimization


  • Understanding people and what they are good at, developing reporting systems


  • Leveraging business IT


  • Understanding business law, contracts and litigation


  • Managing your time and your mind


  • Understanding quality


  • Maximizing profit and cash flow, not just sales


  • Balancing family relations and the business


  • Professionalizing the family business without affecting the bottomline


  • Learning the art of selling and negotiation


  • Managing business risk


  • Handling the regulatory environment




  • Most of this I learned by trial and error and had we been taught this through our formal education, we would have done better and gone further.

    Anything I left out?

    How to end a recession

    Of late, there has been considerable debate - especially in the US and Europe - about government deficit spending to hit one's way out of a recession. A little like a side batting second in a one-day cricket match with few wickets left may choose to throw caution to the winds and go after the bowling, somewhat counter-intuitively.

    Some left-leaning economists like Paul Krugman strongly advocate such spending, pointing out that Japan's tightening its purse-strings probably deepened that country's problems.

    In fierce opposition, right-leaning economists point out that Germany has remained fiscally responsible and is doing well, while countries like Greece have had free-spending governments and have been the worst hit.

    While reading yet one more article on this by Krugman in the NY Times, a thought dawned on me and I posted a comment (which I hope Krugman read!)

    It seems to me that recovery from a major slump is ideally built around a theme of some sort, that businesses and individuals can rally around. Perhaps the theme may or may not involve major deficit spending.

    A world war, a historic decision by businesses and trade unions to be flexible*, an appeal to the national character, an astrological prediction of a bountiful year, even a world championship win in a popular sport - in different contexts and cultures these could all be themes that pull an economy out of recession.


    *as in Germany

    You can see this in India. A lot of the richer people believe India is shining, so it is not doing badly overall. Currently growth seems to be a seriously lagging indicator of the stockmarket indices, rather than the other way around.

    In the US, people and businesses are currently pessimistic, so the situation is worse than it might have been. There are fundamental problems - primarily too little genuine education and too much soundbite TV - but these are not insurmountable.

    Perhaps the US should have been allowed to win the soccer World Cup?

    Sunday, August 29, 2010

    What Ratan Tata did for the Mumbai victims.... what every Indian should know!


    Ratan Tata is the chairman of Indian Hotels who own the Taj Mahal Hotel Mumbai, which was the target of the terrorists on 26/11/08.

    Hotel President a 5 star property also belongs to Indian Hotels.

    The following is really touching.
     

    What Ratan Tata did for the Mumbai victims.... Don't miss!!!!!!

    SALUTE TO MR. RATAN TATA

    A. The Tata Gesture

    1. All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed.
     

    2. Relief and assistance to all those who were injured and killed
     

    3. The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav- Bha ji” vendor and the pan shop owners.
     

    4. During the time the hotel was closed, the salaries were sent by money order.
     

    5. A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help.
     

    6. The thoughts and anxieties going on people’s mind was constantly tracked and where needed psychological help provided.
     

    7. Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility.
     

    8. Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required.
     

    9. Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or getting killed – were affected.
     

    10. The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President for 3 weeks.
     

    11. Ratan Tata himself asked the families and dependents – as to what they wanted him to do.
     

    12. In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.
     

    13. What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10K per month for all these people for 6 months.
     

    14. A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover her.
     

    15. New hand carts were provided to several vendors who lost their carts.
     

    16. Tata will take responsibility of life education of 46 children of the victims of the terror.
     

    17. This was the most trying period in the life of the organization. Senior managers including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible.
     

    18. The settlement for every deceased member ranged from Rs. 36 to 85 lacs [One lakh rupees tranlates to approx 2200 US $ ] in addition to the following benefits:
     

    a. Full last salary for life for the family and dependents;

    b. Complete responsibility of education of children and dependents – anywhere in the world.

    c. Full Medical facility for the whole family and dependents for rest of their life.

    d. All loans and advances were waived off – irrespective of the amount.

    e. Counselor for life for each person

    B. Epilogue

    1. How was such passion created among the employees? How and why did they behave the way they did?
     

    2. The organization is clear that it is not something that someone can take credit for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs
     

    3. It has to do with the DNA of the organization, with the way Tata culture exists and above all with the situation that prevailed that time. The organization has always been telling that customers and guests are #1 priority
     

    4. The hotel business was started by Jamshedji Tata when he was insulted in one of the British hotels and not allowed to stay there.
     

    5. He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres.
     

    6. When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?
     

    7. The whole approach was that the organization would spend several hundred crore in re-building the property – why not spend equally on the employees who gave their life?

    This is NOT COVERED BY Any NEWS CHANNELS !

    Saturday, August 28, 2010

    The economist and the 100 dollar bill:

    Yesterday's Financial Times had an amusing little reference to the "apocryphal economics professor who left a $100 bill lying on a busy street, figuring that it would have been picked up already if it were real"!

    Even before you think of starting a company and consider whether you are well placed to do it, you have to predict how long the sectoral opportunity will last before others pick it up. It is a very challenging question.

    When Indian companies got into IT services in a big way, they were pilloried for providing a commodity service and not being in products and were widely expected to plateau in a few years. That hasn't happened yet!

    Then came the turn of the BPOs - everyone was highly enthusiastic. But the golden opportunity lasted only a few years before famine set in and took out the weaker players. Still, some companies did exceedingly well and on hindsight, it was silly for people like me to sit on the sidelines arguing theoretically that BPO services were a pure commodity.

    When we started SupplyChainge, I would go to bed each night sick with worry that someone else would "discover" our key insight and blow us out of the water. I was as wrong as I could have been - it has taken a decade for the "lead time optimization" or "flexible supply planning" ideas we espoused to start to become mainstream.

    So perhaps the final analysis is this: In the long run, everything is a commodity and we are all dead, but in the short run, there is money to be made off sectoral opportunities. When the tide comes in, even the dead fish rise, said Hemingway.

    When the tide goes out, you find out who is not wearing any clothes, said Warren Buffett, but if you are comfortable in your state of (un)dress you should perhaps not be too nervous about taking the tide at the flood.

    For as Brutus say in Julius Caesar:

    There is a tide in the affairs of men.
    Which, taken at the flood, leads on to fortune;
    Omitted, all the voyage of their life
    Is bound in shallows and in miseries.
    On such a full sea are we now afloat,
    And we must take the current when it serves,
    Or lose our ventures.

    ***

    Yet as regards macro-economic trends, I feel attracted to the mindset of that professor. I seldom believe anyone can be wiser than the broad market, especially when it is going up. I feel that all positive information must already be factored in. (Yeah, I'm an optimist.) And when I see a sustained broad surge in share prices or property values that seems to prove my caution wrong, I become even more skeptical.

    Luckily I have never been energetic enough to try to (legally) short the rising market, else I might have lost a lot of money! Because as we have seen over the last several years, bubbles can become VERY big before they burst.

    The only time I have felt confident about predicting a big surge in the broad market was in the early 2000s. Each time I returned to India from the US I saw such dramatic and fundamental changes that I took a small bet on the broad market that proved prescient or lucky, although true to form my enthusiasm turned to skepticism as the markets continued to rise.

    Very small events and very big happenings appear to be difficult to predict. There seems better predictability somewhere in between for some reason

    Friday, May 21, 2010

    LOVE vs LUST

    from my frnd nelly -
    osho's

    LOOK LOVINGLY ON SOME OBJECT… LOVINGLY is the key.

    Have you ever looked lovingly at any object? You may say yes because you do not know what it means to look lovingly at an object. You may have looked lustfully at an object – that is another thing. That is totally different, diametrically opposite. So first, the difference; try to feel the difference.

    A beautiful face, a beautiful body – you look at it, and you feel that you are looking at it lovingly. But why are you looking at it? Do you want to get something out of it? Then it is lust, not love. Do you want to exploit it? Then it is lust, not love. Then really, you are thinking of how to use this body, how to possess it, how to make this body an instrument for your happiness.

    Lust means how to use something for your happiness; love means your happiness is not at all concerned. Really, lust means how to get something out of it and love means how to give something. They are diametrically opposite.

    If you see a beautiful face and you feel love toward the face, the immediate feeling in your consciousness will be how to do something to make this face happy, how to do something to make this man or this woman happy. The concern is not with yourself, the concern is with the other. In love the other is important; in lust you are important. In lust you are thinking how to make the other your instrument; in love you are thinking how to become an instrument yourself. In lust you are going to sacrifice the other; in love you are going to sacrifice yourself.

    Love means giving; lust means getting. Love is a surrender; lust is an aggression.What you say is meaningless. Even in lust you talk in terms of love. Your language is not very meaningful, so do not be deceived. Look within, and then you will come to understand that you have not once in your life looked lovingly toward someone or some object.

    The second distinction to be made: this sutra says, LOOK LOVINGLY ON SOME OBJECT. Really, even if you look lovingly at something material, insentient, the object will become a person. If you look lovingly at it, your love is the key to transform anything into a person. If you look lovingly at a tree, the tree becomes a person.

    Just the other day I was talking with Vivek, a close disciple, and I told her that when we move to the new ashram we will name every tree, because every tree is a person. Have you ever heard of anyone naming a tree? No one names a tree because no one feels love for it. If the case were otherwise, a tree would become a person.

    Then it is not just one in a crowd, it becomes unique. You name dogs and cats. When you name a dog and you call it Tiger or something else, the dog becomes a person. Then it is not just one dog amongst other dogs, it has a personality; you have created a person. Whenever you look lovingly at something, it becomes a person.

    And the contrary is also true. Whenever you look with lustful eyes toward a person, the person becomes an object, a thing. That is why lustful eyes are repulsive – because no one likes to become a thing. When you look at your wife with lustful eyes – or at any other woman, or man, with lustful eyes – the other feels hurt. What are you doing really? You are changing a person, a living person, into a dead instrument.

    You are thinking of how to ”use,” and the person is killed. That is why lustful eyes are repulsive, ugly. When you look at someone with love, the other is raised. He becomes unique. Suddenly he becomes a person. A person cannot be replaced; a thing can be replaced. A ‘thing’ means that which is replaceable; a ‘person’ means that which cannot be replaced: there is no possibility of replacing him or her.

    A person is unique; a thing is not unique. Love makes anything unique. That is why without love you never feel like a person. Unless someone loves you deeply, you never feel that you have any uniqueness. You are just one in a crowd – just a number, a datum. You can be changed.

    OSHO
    HOPE YOU ALL LIKED THAT...
    GURU

    Monday, May 17, 2010

    ANALYSIS OF OFF-WORK LAIBILITIES



    17May , 2010 @DEHRADUN a beautiful Monday starting with a enthusiastic thought…looking to apply for a driving license…with a help of a neighboring friend miss shaifali…
    Now shaifali is kind of lady always helpful atleast to me…from response sheets to a recent DL experiment..
    But bahut jaldi gussa ho jaati hai..(say somthing about her pig cum dog-MONTY)Praise the lord she didn’t ate me up on the way..as her small hereditary eyes were dictating the story…finally time was decided on 16th evening after couple of UPS and DOWNS…my Morning msg-“where would u like to meet me 9.30astley hall or 9.45 RTO(one of the biggest hell I have ever seen)?” then comes a reply “mere sath chal lena astley hall se” makes me feel pretty comfortable as dehradun girls usually look beard boys with a tiresome look… time fixed at 9:45am astley hall.. left house at 9.10am with a speed of 5km/hr, I cant walk more than it…suddenly it reminds me for the photocopies of the documents..10shops of premnagar and a single answer by everyone
    LIGHT NI HAI” as this the motto on the lips aftr 9in the morning..finally fetched up a shop on the premnagar chowk an old ally..always on service..but the speed reminded me of the atal bihari vajpaye former PM of ind.
    Lastly made up in 7mins as time value was notable…oh my god !!! it was 9.30 at premnagar!!!
    WHAT THE HELL I WAS DOING??? Changed gears to the speed of 17km/hr to hang out on the nearest bus ..conductor with a chirpy smile welcomes! Hardly reached IMA a msg comes “where r u?” followed by 2 ignored calls..replied IMA
    Shaifali-“hai bhagwan” (blv me the quote reminds me well of the small temple in front of my house under the big banyan tree built by mr bhatia :)”)
    Himanshu-“yar photostate ki shop dhund rat ha bas late ho gya,I will be there in 15mins reached panditwari,I knw its annoying but…“
    Shaifali-“tumhara dhyan kaha rehta hai,ye sab kaam kal karna tha”
    Atlast I cross ballupur with handful of scolding kind msgs …here comes the kishanagar chowk I granted my seat to a lady..not exactly beautiful but fair around 30s…I was waiting for thanks call but she didn’t even thanked me..might be that s the biggest problem in india ..
    At bindal my cell rings “ab kaha pohche”
    Replying standing is a major crime as with the support of one hand u could fall over a dirty lady of town,and all u get is a slang! bang bang boom boom!!!!
    I HATE YOU was the next sandesh -a stricter
    while driver changed the song-
    “DEKHA HAI PEHLI BAAR SAJAN KI ANKHO ME PYAAR..
    ”bet this is the good way to lowering the temperature of crowd in 40*c…
    My last msg-“mai uske liye jindagi bhar intzar kar skta hu,aur tum mere liye 5min bhi nahi?”
    Here comes the end- and junior gaur reaches astly hall,she sitting over horse oppo to mcd in a violet uppers and grey lowers.still I expected a smile but…THERE IS ALWAYS A BUT..her eyes told everything



    THIS WAS ALL I COULD CLICK ON THE WAY LIKE AN ACTIVE REPORTER- INDIANISM against inflation(is thr any1 who could xplain them ki inflation depends upon cost of services/goods,production and interest rates -HELL)


     Finally she started her mini-horse and I sat behind all set for the latest newton’s rule…
    HERE NOW SHAIFALI BECOMES THE 4TH GIRL TO CARRY ME ON HER TWO WHEELER” After ritu,shruti,and deepanshiafter a responsible driving of 5mins we reach out the HELL better called
    “PARIWAHAN NIGAM”-RTO
    Rchd -parked I thanked her –“U DROVE WELL:” usko smaj ni aya I ALL got “haaan+ an annoying face?”
    At counter my tongue slips of “passport form dena” that makes the girl smile ALL WITHOUT A MAJOR REASON
    She comes out and I asked what to do? Reply comes”ISKO BHARWANA HAI KISI SE”
    Finally we found her OLD relative not much shocked to see us together fills the form in 10mins “THEN I FIND THE GUY DESERVES TO SIT ON THE THRONE WHAT A SUBERB TIME MANAGEMENT “ and all that for free!
    shisksharthi licence counter
    Now the dirt begins…with a cracking voice “SERVER KHARAB HAI”
    With a hope that server becomes right in couple of mins I stood on the doorway…wo ander chai peeta raha..mai dhoop me barbaad hota raha…tuff to describe wat hapend but easy to define..
    n this girl was on 10feets distance standing on the side for sms conversation behaving like an untouchable beggar to me…oh jesus the dog comes !some hope -as the girl wants to leave for her “pendrive principle
    tum kar loge” by a sms..i replied can u come to my left. Shaifali- “Y”? she didn’t bothered ..
    finally my delicate shoulder is hit by a hand covering long sun-gloves…i wanted to speak to her
    and suddenly my chance comes at the counter with much expectations I look in my form on the dogs paw!his eyes grew dim n finally wat hapend ??
    THE ASSHOLE THREW MY FORM OUT OF THE WINDOW “ most disheartening moment of the day..is pe voter id card lagao..how hard I made the moron to understand…I was not one those ki throw bribes.. bitterly disappointed GURU..again the girl (shaifali)smiles but for what???no reason no joke inspite of a tragedy!! And she is still proud to b an Indian!!!!
    I can say how much pain I m deserving today..aftr the pariwahan udhyan experiment..
    Finally had a pepsi and a burger at local café on rajpur road..as I didn’t sat with her back.. .that is considered as a EMBARRASSMENT IN INDIANISM”
    Walked home along with a Tibetan rally thanking INDIA …
    in hot sun reminds her statement to me ”DIN ME DHOOP HOTI HAI”
    Just had a curry chawal…mum out of house nana ji not well at rishikesh ..hope all is well
    May jesus gives the strength !
    amen

    GURU

    Saturday, May 15, 2010

    "how to improve your financial planning client relationships"




    You can improve your relationships with financial planning clients by encouraging them to communicate honestly with you from the very beginning...these things often came to mind but mai humesha se deep sochne se darta raha...i blv'd that financial planning ko sirf upar se karo no need of going so deep,u know if that happens client can dominate u any time...

    This is the main lesson I took away from mr. Jacob’s presentation on "How to Say Anything to Anyone: Paving the Way to Powerful Working Relationships" to the annual conference of the Financial Planning Association of INDIA,new delhi


    Ask for honesty
    mr Jacob suggested that audience members achieve this by saying, "I want a great relationship with you. If I do anything that violates your expectations, frustrates you or causes you challenges, please tell me. I promise I will say thank you."

    Assuming that your client says "yes" to your request, then you can add, "I hope I can do the same with you." This sets the stage for two-way communication. If it works, you'll never be surprised again by a client defection.

    I asked Jacob what he'd recommend saying after "thank you" when a client gives negative feedback. Don't say anything other than "thank you" right away, she suggested, because you'll feel defensive. Go away and think things over. You can follow up later.

    Follow up with questions
    Don't stop with your initial agreement to be honest with each other. Follow up with questions that help you to understand your client better, said Jacobs.

    Here are some of her suggested questions:
    1. Who was the best service provider you ever worked with?
    2. What made him/her the best service provider?
    3. What are your pet peeves?
    4. Do you prefer email or voicemail?
    5. What do you wish I would start, stop and continue doing?

    I can see how these questions would benefit me as a service provider and a client. It's time to rev up my courage and start asking more questions.

    I believe Jacob's approach could benefit you in your professional and personal life.